March 2008 EastSight InSight

How does your organization evaluate the return on CI? Whether we are in a pause, or a recession, the economy has slowed and companies will begin to examine their costs more closely. Do you have enough information to calculate a financial return on CI? If not, do you have examples of CI successes, and/or support from CI consumers in your firm? This is a good time to remind your management of your value.